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We take responsibility for the protection of personal data and comply with data protection laws. Below you will find information about which personal data is collected when visiting and using the Cast Iron Wholesale E-Shop, how we use the information and under what terms we process it further. 
I. General Information on Visiting the Cast Iron Wholesale E-Shop 
a) Web Analytics 
For statistical analysis of our web site we collect and analyse some information in permanently anonymous form (this information is further defined under the section “Collected Information”). This anonymized information is provided to our web-analytics provider. It is collected data that cannot be matched to a particular person and therefore also cannot be deleted on a one-by-one basis. 
Collected Information 
Whilst browsing the Cast Iron Wholesale E-Shop a built-in code collects and analyses following information, which is being provided by your internet browser:
b) IP Address 
The IP address is transmitted every time a user enters a request to the server. This enables the server to send a reply to the request back to the client. Your IP address is allocated to you by your Internet Service Provider as soon as you connect to the internet. Your Internet Service Provider may be able to track the IP address back to the allocated user for a defined time frame. As long as the IP Address is stored it is theoretically possible to identify the owner of an IP Address. Therefore this information is not stored by us but by our web-analytics provider and is used solely to route the server request properly and in order to prevent possible cyber-attacks. The IP address may be used in liaison with other order-information to detect users who repeatedly place fake orders. The IP address assigned to an order for this purpose is not used nor processed for marketing nor any other purposes. 
c) Cookies 
When you use our website a number of so called cookies are used. Cookies are small text files stored on your computer and may be stored by your browser. Cookies cannot be matched to a specific person and do not contain personally identifiable information. In order for us to link cookies and other personal information it requires your previous explicit consent on 
Accepting cookies is not necessary in order to be able to visit our website. However, in order to use the functionalities of the shopping cart and place orders, accepting technical cookies is necessary, as they are essential for the operation of the Cast Iron Wholesale website. Information gathered by using these cookies will be used exclusively to provide the technical backbone to process your order and will be deleted after you end your browser session. 
The most frequent type of cookies we use are temporary cookies (so called session cookies) that are deleted as soon as you end your browser session. We also use long-term cookies (co called persistent cookies) that allow us to recognize users as anonymous visitors for statistical use. Cookies do not present any harm to your device nor contain any viruses. 
We mostly use the following types of cookies:
Technical/Functionality cookies. Used to allow specific functionalities of the Cast Iron Wholesale e-shop and optimize the display for the website for our customers (e.g. reduce load, log-in functionality, shopping cart, etc.; expire after: one session)
Conversion cookies. Used to track conversion rates, expire after 7 or 30 days.
You can instruct your browser to delete or refuse cookies. If you choose not to allow cookies exclusively on the website you may refuse the usage of cookies on our site. However, you may not be able to use all the functionalities of the website. 
II. How we Collect, Process and Use Personally Identifiable Information 
a) Contact Information 
The information systems used to process your personally identifiable information are operated by L.B.S. (Staines) ltd. - Chiltern, Cherry Orchard, Staines, TW18 2DE. 
b) Personally Identifiable Information 
Personally identifiable information are considered all pieces of information about material and personal circumstances that can be used to identify, contact, or locate a single person, or to identify an individual in context. Examples are name, address, phone number, email or other information entered when registering or creating a customer account on our website. Statistical data gathered when using our website, which is described in the previous section of this document, that may be directly or indirectly connected to a particular individual are not considered as personally identifiable information and are not affected by this section of the General Terms and Conditions. 
c) Form Data 
On the website you may use forms to send information to us that allows to use our services. If the information is not personally identifiable the information will be stored and statistically evaluated. If the information is classified as personally identifiable, we will only save evaluate the entry on whether the data was successfully sent or not. 
d) Account Registration 
You can register for a password protected account on our website. This gives you direct access to your personal data that is saved on our website and enables you to see your outstanding and completed orders, modify your personal information and change your newsletter subscription settings. By registering for an account you agree that the information stored in your user account will be collected and evaluated to allow us to provide the user account functionality. By registering for an account you also agree that we will record and evaluate your shopping behaviour on the website (e.g. products viewed and purchased) and show personalized content (e.g. individual discount vouchers, special offers, services, etc.). If you registered for an account you agree that your user actions on will be linked to your user account to allow us to show the described personalised content. 
You can delete your account at any time if you write an email to with subject: Delete account. 
Please note that setting up a customer account is not a prerequisite for using the Cast Iron Wholesale online shop. 
e) Purpose of Use 
If you provided us with personal information, it will only be used:
for the proper provision of our services to our customers, to fulfil the purchase agreement concluded between us and you as a customer, before entering into this purchase agreement to answer your questions relating to the provision of our services and to the technical administration necessary for the proper provision of our services on, all on the legal basis of performance of the contract to which you are the person concerned,
for marketing purposes, if you have created a user account on the page, based on the legal basis of your consent expressed by the creation of a customer account.
Your personal data may be provided to a third party if it is necessary for the fulfilment of the purchase contract or if you specifically agreed with such disclosure. In order to process your order and fulfil the purchase agreement we require your name, address (delivery/billing), email, phone number and your credit card information if you choose to pay online. Your email address servers as an identifier (to sign into your user account) as well as a means of communication. You will receive your order confirmation and delivery updates from the carrier to the given email address. We provide some information to our contractual service providers, such as logistic partners, carriers, banks, etc. They are obliged to only use the information for the goals of fulfilling the purchase agreement. We process your personally identifiable data only for the duration of the purpose for which we have obtained your personal information. 
f) Logfiles 
Every time you visit the website your browsers provides us with access information which is being saved in protocol files, so called Server Logfiles. The stored data strings contain the following information: date and time of access, URL of the page, IP address, last visited URL (Referrer), amount of transferred data as well as the User Agent transferred by the browser (or browser type and version and operating system of your device). 
IP addresses are stored in anonymized form only. The evaluation of the data strings in Logfiles in anonymized form is used to identify and correct errors as soon as possible. Processing this data also allows us to regulate the server capacity and improve our services. 
III. Secure Data Transfer 
Your personally identifiable data are transferred securely using encryption. We use Secure Socket Layer (SSL) encryption. Our website, as well as other systems for the processing of personal data, are equipped with appropriate technical and organizational measures against the loss, destruction, alteration and further dissemination of data through unauthorized persons. 
Access to your user account is only possible after entering your chosen password. You should treat access information confidentially and log out of your account after you finish your actions, especially if the computer is used by more than one person. If you do not log out, the system will automatically log you out after 1 hour of inactivity. Cast Iron Wholesale company does not assume responsibility for unauthorized use or other misuse of the password. 
IV. Disagreement on the Use of Data and its Deletion 
You have the right to withdraw your consent with processing of information with the effect in the future. You can delete your account at any time if you write an email to with subject: Delete account. Revocation of consent does not affect the lawfulness of data processing performed on the basis of this consent prior to its revocation. 
In addition, stored personal data will be erased if you choose to withdraw your consent, if the data processed for a specific purpose is no longer necessary or if the storage for any legitimate reason is inadmissible. 
V. Right to be Informed and Other Rights of Concerned Persons 
You have the right to be provided information regarding the processing of your stored data at no cost. Provided you comply with the requirements of generally binding legal regulations, you also have (i) the right to access your personal data, (ii) the right to correct incorrect personal data, (iii) the right to restrict (block) the processing of personal data, (iv) refuse to process your personal data processed for the purposes of direct marketing, (v) the right to delete personal data, especially if it is no longer necessary for the purposes for which it was acquired or otherwise processed, or if you have withdrawn its consent to processing, and if there is no other the legal basis for processing, or where personal data is processed unlawfully. 
From the date the Regulation of the European Parliament and of the Council 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data takes effect, thereby repealing Directive 95/46 / EC (i.e. from 25 May 2018), provided you fulfil the given conditions, you have the right to obtain your personal data that you have voluntarily provided in electronic form upon your consent in a structured, commonly used and machine-readable format and in this context you may request the right to transfer this information to another operator if such transmission is technically possible (right to data portability). 
If you have any questions on data protection, you may contact our customer support at any time by email at, by post at L.B.S. (Staines) ltd. - Chiltern, Cherry Orchard, Staines, TW18 2DE, or by phone at 01784451155. In case you apply to us some of the rights of a person concerned under personal data protection laws and from your application we cannot verify the identity of the applicant or if we have reasonable doubts as to the identity of the person lodging the application, we reserve the right to request this person to provide additional information needed to confirm the identity of the person applying for this request. 
You have the right to complain to a supervisory authority, in particular in the member state of your residence, employment or the place of the alleged breach, if you consider that the processing of your personal data has been unlawful. 
If you have any questions, please send an email to In the meantime, you are welcome to continue browsing our range of cast iron products